Updated Refund Policy as 1-1-19
REFUND & RETURN POLICY
All of our items have a 30-Day warranty. Items that arrive damaged or defective can be returned within 30 days after the order is placed on our website. We ensure that all of our items are brand new and in excellent condition prior to shipping. In the event that you receive an item which does not conform to those standards, please contact us via email. Send to email@example.com Please keep and use the original package for returns, or we reserve our rights to reasonably refuse your return shipment.
If you cannot find the answer to your questions about our Return Policies on this page, please feel free to Contact Us for customer service assistance.
I. Non-Quality Related Returns
If you need to return or cancel an item, you can contact us via email at firstname.lastname@example.org to state your cancellations or return reason, and request the return warehouse address.
A. Refund Options
1. For shipped returns, applicable postal shipping charges will be deducted from your refund if the return isn't a result of our error. Our customer care team will inform you of the shipping cost. Please note: the returned items must remain intact. When the item is delivered to us, a refund will be issued to you.
2. You can also choose a self-selecting logistics company to return the item, and the shipping expenses shall be borne by yourself. When you need the refund to be issued, you can send us an email indicating the order details and return tracking number to expedite the refund process.
B. Order Cancellation:
1. Order cancellation before shipment: Contact us via emails at email@example.com immediately to have the order cancelled in timely manner. Indicating the order details, such as the order number, receiver's name, and other key information, it will help us to locate your order immediately and cancel it in a prompt manner to avoid unnecessary troubles. You have 24 hours to decide whether to cancel it or not without any additional charge after the order is placed. Once you get a cancellation confirmation from our customer care team, the full refund will be issued to you in two business days.
2. Order cancellation after shipment: Items will be sent out the second day after the order is placed. Cancellation after shipment will be liable to the recall cost charged by UPS, which is $16.40. If you are aware of the charge and still want to have the order cancelled, you can contact us and we would help you stop the delivery. After the item is being returned by UPS, you can request a refund from us. This policy is only applied to UPS ground delivery service. Items delivered by UPS surepost, USPS or truck do not allow to be intercepted. If you want to cancel the latter ones, you have to reject the packages when the shipping companies are trying to make the delivery and shipping cost will be applied in this case.
II: Quality or Other Factors Related Returns
If there is any quality issue with the item, please feel free to contact us at firstname.lastname@example.org. We will exert great effort to cope with the issue according to the status of the item with partial refund, full refund, or return for replacement.
A. Sent Wrong Item:
1. You can choose to keep the wrong item with a discounted price offered by our customer care team. In the meanwhile, you can request us to send you the correct item that you have ordered. In this situation, you have to only pay for the wrong item at a favorable price.
2. You can request a return label to send back the wrong item for the correct replacement or a full refund. After you have delivered the item to UPS, you can contact us for the replacement or the full refund as long as the return tracking number shows any further status of the shipment.
B. Item Damaged During The Shipping:
Upon the receipt of the item, if you find the item is damaged, please reject the delivery of the item and take some pictures of the damaged item. After which, you can contact us via Emails to report the situation with pictures to have this solved.
If damages are found after you have received the item, please contact us with pictures of the damaged item. We will either send you return labels to return the damaged item back for a replacement or a full refund or directly send you a new one or a full refund depending on the damage status of the item and you will.
C. Package Lost:
After you have received the tracking number, if you still haven't received the item by the expected delivery date: First check with your neighbors, and contact the shipping company. If the package still does not show up please contact us with your phone number. We will set up a lost package claim against the shipping company to have your matter taken care of. It will take a week or so to get the investigation results from the shipping company. Please wait patiently during the period, and we would take a relevant measure to have it settled.
1. Please be sure to verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2. We are not responsible for any return shipping cost in case that you don't like the item after you buy it or you place a wrong order.
3.The item that weights less than 150lbs will be dispatched by UPS and for those more than 150lbs, we will use Truck shipment.